Support
and disclaimers.
Where to ask for help, what item support covers, how to get a fast answer, and the disclaimers that apply to running a clipping and campaign service.
01How to get support
Use the support tab of the item page on CodeCanyon where you bought Vodmill, signed in with the purchasing account. That lets the author check the licence and keep a history of your case. Pre-sale questions go to the item's comments.
Item support follows Envato's item support policy and runs for the support period that came with your purchase; it can be extended on the item page.
02What support covers
| Included | Not included |
|---|---|
| Questions about how Vodmill works and how to use its features | Installation or hosting done for you |
| Bugs in the item as delivered | Customisation and new features |
| Updates that fix reported bugs | Problems caused by modified code, third-party services, hosting or server configuration |
| The billing, limits, outages or policy decisions of Anthropic, ElevenLabs, Whisper providers, Stripe, Resend, Google, YouTube, Twitch, Postiz or any social network | |
| Installing, updating or troubleshooting ffmpeg, whisper.cpp or yt-dlp | |
| Legal, tax, copyright or licensing advice |
03How to get a fast answer
- Search these docs first (press
/); most setup errors are in Troubleshooting. - Tell us the version (
/healthzor System health), whether you use Docker or plain Node.js, your operating system, and the output ofnode --versionandffmpeg -version | head -n 1. - Paste the exact error and the matching lines of the server log (
journalctl -u vodmill -n 100ordocker logs vodmill), and a screenshot of System health if it is about analysis or rendering. - Say which transcription provider is selected and whether an Anthropic key is set (not the keys themselves).
- Never send API keys,
.envfiles,ADMIN_SECRET_KEY, passwords, backups or customers' videos. We will never ask for them.
04Reporting a security issue
Report vulnerabilities privately through the item support tab with steps to reproduce. Please do not post them in public comments.
05Disclaimers
You and your users are responsible for what is uploaded, imported, clipped and published. Users must own the content or have the owner's permission to clip it, and must follow the terms and policies of every platform they take content from or post to. The software records a permission statement; it cannot verify it. Your own terms of service should say so.
Moments, scores, titles, hooks and post texts are produced by AI models and by simple rules from a transcript. They can be wrong, and transcripts can contain errors. People should watch every clip before they publish it.
Vodmill is revenue-ready: it contains the credits, plans, credit packs and the capped campaign commission described in Plans and credits and Campaigns. What you or your users earn depends on your market, prices, costs, content and the platforms. Nothing in the product or in this documentation is a forecast or a promise of views, reach, income or sales.
The campaign module is a ledger. It does not move, hold or process money for clippers. Paying people, running promotions and handling other people's funds are regulated; complying with the rules of your country, including tax and advertising disclosure rules, is the operator's and the brand's responsibility.
View counts, upload quotas and posting depend on services that can change or withdraw their APIs and policies at any time. Vodmill is not affiliated with, endorsed by or sponsored by YouTube, Google, Twitch, TikTok, Instagram, X, Kick, Facebook, Stripe, Anthropic, ElevenLabs, OpenAI, Groq, Resend or Postiz.
Privacy, consumer, tax, copyright and AI rules differ by country. You, the operator, are responsible for complying with the laws that apply to you and your customers, and with the terms of the services you connect. Nothing in this documentation is legal advice.